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~Welcome to Cocoa Charms ~
Handmade Natural Skin & Hair Moisturizers

FAQs, Info, Promotions

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About our services

Our products are whipped cocoa butter and shea butter moisturizers. Handmade natural skin moisturizers which can also be used as natural hair moisturizers. Cocoa butter benefits are endless including combating skin dryness, anti-aging properties, and overall....... Nourishment for your skin!


Cocoa Charms body butters are the result of years of research on the most beneficial ingredients. Having earned a degree in Biochemistry from the University of California at Davis, I understand on a cellular level how each ingredient works to nourish the skin. Great care was taken in order to achieve an optimal balance of ingredients in order to ensure the creamy texture was just right; and  ingredients most beneficial to the skin were added! 


With over 15 years of excellence, working in a quality control laboratory for a San Francisco, CA - based fortune 500 company, my experience has translated into the same focus on quality during the process of making each body butter batch. During the approximately 3-day process, the best quality product is achieved at all times. 


Our products are handmade at home starting with a clean and sanitized area, containers and equipment. During each product preparation process (including sanitization of the prep area, equipment, and containers), I don a clean hair cover, a new face mask each time, new pair of gloves each time, a clean apron, and wear long sleeves. All equipment and containers (jars, bottles, and lids) are covered until use. I spray gloved hands with IPA often throughout the process and change into a fresh pair of gloves as needed. The finished product is labelled and assigned a batch number and expiration date.

Testimonials

"This was for my mom and she loved it! Thank you for putting so much love into this! Absolutely happy with this item!"

"I absolutely loved the way the item was packaged and the smell is amazing!! Will be buying more soon! thank you so much from the bottom of my heart!"

"Great product with a fair price. My daughter just loves her cocoa butters and EyE do too. Many ThAnkhs Queen"

"I have finally found something that really works for me. "Cocoa Charms" body butters are amazing. I have type ll diabetes and have very dry skin, especially the soles of my feet. The first time that I tried the body butter I was sold. It smells amazing, and its super moisturizing, yet not greasy. its creamy, light texture has totally changed the way my feet and hand look and feel. Thank you "Cocoa Charms" I am a customer for life. JT"

"I was so excited to receive my vanilla & peppermint scented! Both are creamy & applies easily

Promotions

Ongoing:
Free shipping for orders totaling $100.00 or more (before tax). 


July 15, 2019 through July 31, 2019 enter codes: 

HAIRCARE to receive 20% off your online purchase of Cocoa Charms hair moisturizer.


LIVENATURALLY to receive 20% off your online purchase of Cocoa Charms whipped cocoa butter & shea butter blend skin moisturizer.


SHEASOFT to receive 20% off your online purchase of Cocoa Charms whipped shea butter.


BEAUTIFULEYES to receive $10.00 off your online purchase of Cocoa Charms - Charms' Eye Serum.


                                                            We love our customers! ♥

Faqs

Order details:
Please allow 7-10  business days to process your order.
No exchanges, returns, or cancellations:
But please contact us if you have any problems with your order.
Items cannot be returned due to the nature of the product.


Custom Orders:

Please allow 14 business days to process your custom order.
There is a per item charge for custom body butters. Five different carrier oil selections are available to customize your body butter order (i.e replace avocado oil with sesame seed oil.) 


However please understand that  although you may add oils to the original formulation, more is not necessarily better, as the original formulation is already "skin benefits" optimized.  Also note that certain carrier oils may mask the scent of an essential oil in the body butter formulation due their potent smell (i.e. pumpkin seed oil, olive oil, or sesame seed oil). 


It is perfectly fine to replace one oil over another if you have a preference.  And I would highly recommend replacing oils in the event you are allergic to a particular oil(s) in the original formulation. 


If we are unable to complete your order, or your order will be delayed, you will be notified. We will do our best to work with you. Please note that we will select quality ingredients for your order. 


Privacy Notice
This privacy notice discloses the privacy practices for cocoacharms.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: 1 What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. 2 What choices are available to you regarding the use of your data. 3 The security procedures in place to protect the misuse of your information. 4 How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing  We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information  You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:  See what data we have about you, if any.  Change/correct any data we have about you.  Have us delete any data we have about you.  Express any concern you have about our use of your data. Security  We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at: 1-888-700-5047 or info@cocoacharms.com.


Disclaimer
The statements endorsed herein have not been evaluated by the Food and Drug Administration. Cocoa Charms does not claim to cure or prevent any skin, hair, or scalp diseases. The information and statements contained herein are for educational purposes only and are not intended to replace the advice and instructions of your treating physician.  The views and nutritional advice expressed are not intended to serve as a substitute for conventional medical treatment or advice.  If you are experiencing a medical condition, consult your physician and/or dermatologist. Individual results may vary. Test on a small area.


Pregnant or nursing women should consult a physician before using products containing essential oils